DIY

Studio

Information - FAQ

Q: What time should I arrive?

A: Please arrive approximately 5-10 minutes before your scheduled DIY workshop. This will allow you to get settled so we can be sure to start on-time.

Q: I have a friend who didn’t buy a spot at the workshop BUT would like to tag along. Is this allowed?

A: We are sorry but this is not allowed. Our studio has limited space and due to space and safety issues we cannot allow anyone that does not have a spot reserved to come and hang out. 

Q: Are there age requirements for your workshops?

A: Yes! We recommend ages 5+ to paint signs. Kids must be accompanied by an adult. If we are hosting a special event, it will say in the event that the age is 18+. 

Q: I would like to make more than one project at the workshop. Can I buy two spots and do both projects myself?

A: Sure! Please give yourself enough time to create both signs.

Q: If I can’t make it, can I give my spot to a friend?

A: Of course BUT if the project you signed up for required you to pick a specific design {or give a specific letter or date…like a monogram or such} your friend would be making THAT design you picked. We MAKE all our supplies according to your reservation. If you are giving your spot to someone else, PLEASE message us ASAP and we will see if we can accommodate the change. We cannot guarantee that this is possible. 

Q: What is the price for your workshop?

A: The prices are usually $25-125, depending on the project. Price is also dependent of if the workshop you choose is instructor driven or a DIY free project workshop

Q: What is the difference between the two types of workshops?

A: Primary difference is our instructor driven workshops are facilitated by someone that will walk you through each step throughout your workshop as they are full DIY builds with no pre-prep work done. The instructor driven workshops also offer food and beverages during the event. 

Q: Can I bring food and drinks? What about adult beverages?

A: Of course! We always have water but you are more than welcome to bring anything you'd like! Please note that it is the law that you be 21 years of age or older to consume alcoholic beverages.

Q: What should I wear?

A: Whatever you feel most comfortable in! We provide aprons to protect most of your clothing but you could get paint on yourself still so keep that in mind!

Q: I'm not very creative. Are you sure I can do this??

A: For sure!! If you would like to have a more learning experience we suggest you first take one of our instructor driven workshops as this will make the DIY free project workshop a little easier on your next visit. We welcome all skill levels!

Q: Do I need a reservation?

A: Yes, if you want to create something from our DIY Workshop page.  All spots need to be reserved 24 hours prior of class session to allow time to prepare supplies.  Walk-ins may be available subject to current supplies that are already prepped. We will do our best to allow at least 8 walk-ins a day to allow for that spontaneous creativity you may have. Please note that ALL walk-ins are to be fulfilled during our existing workshop sessions only (please see event times for more info).

Q: I have a few friends coming to the same workshop as me, can we sit together?

A: Sure! Please be sure to let the front desk know or put in comments section when purchasing online  to make your reservation.

Q: I have a large group of friends… can we book a private workshop?

A: Absolutely!! We offer Private Workshops for groups of 6 or more! Go to the "Private Parties" page for more info!

Q: Should I bring anything?

A: Nope! We have it all covered!! ALL materials for each project are provided by us! Just bring yourself, and any food or drinks you want to enjoy.

Q: What sort of tools/supplies will we be using?

A: Most all of our projects involve wood. You may use cordless drills to install hanging hardware if applicable, sand paper, chalk paints, water based stains and decorative all natural waxes.

Q: If I can't make it to a workshop I have a reservation at, can I just pick up the project materials and make it at home?

A: Our workshop projects require supplies only provided during your event and guidance. Because of this, we do NOT allow workshop project materials to be taken home to be completed.

Q: What is the cancellation policy?

A: Due to customization at ALL our workshops, there are NO REFUNDS FOR WORKSHOPS. However, if you cancel with at least a 72 hour notice your FULL reservation fee will be turned into a store credit that can ONLY be used for future workshops. If your cancellation falls within 72-24 hours of the workshop, HALF of your reservation fee will be turned into a workshop credit. If unforeseen circumstances require you to cancel the SAME DAY of a workshop you are scheduled to attend, we suggest you find a friend or family member to come in your place so that you are not out the reservation fee you paid. Same day cancellations or no-shows will NOT get a credit for a future workshop! Please private message us on Facebook or email us {my5CCustomCreations@gmail.com} to cancel. If you no show for a workshop that you have a spot reserved, you forfeit your payment.

Q: Is there a deposit required to secure a date for a private DIY workshop?

A: There is a $100 deposit to hold your date. To get the full deposit back, you must have 6 guest minimum registered by your assigned deadline and attend your event. The assigned deadline date will be displayed on the event (usually 14 days before the event). The deposit will refunded the same way it was submitted, cash or card. A cash deposit will be returned the same night as the DIY. An online and/or card payment will be refunded within 5 business days after the event. If you do not get at least 6 guests registered by the assigned deadline, your event will be cancelled and the deposit will not be refunded.

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