Paying

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Return & 

Exchange

Policy

We want to thank you first of all for supporting our small business!  If an item did not work for you, we'll gladly accept for store credit or exchange any merchandise purchased that has not been washed, worn or altered and is accompanied by its original price tag and receipt/packing slip. Returns/Exchanges must be postmarked within 10 days of receipt.  All returns will be issued in the form of store credit.

Please inspect package immediately.  If an item is defective, please email my5CCustomCreations@gmail.com within 3 days and provide photo of the defect.

Non-Returnable Items

The following are not eligible for return or exchange:

  • Jewelry, hair accessories, bra type items

  • Any seasonal type items

  • Returns or exchanges postmarked after 10 days of receipt

  • All Sale items are Final

  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains

  • Shipping is non-refundable

  • Items purchased from store-front locations

  • Jolie Paint products

5C Custom Creations, LLC reserves the right to determine eligibility for returns, and to update this policy at any time without notice.  Returns not in compliance with our return policy will be subject to restocking fee or will be at buyer’s expense to ship back to buyer.

Return/Exchange Instructions

Your return must be postmarked within 10 days of receiving in order to be eligible.

 

Instructions for returns/exchanges:

  1. Email us at: my5CCustomCreations@gmail.com

  2. Write in the subject line: RETURN

  3. In the main text, please describe your reason for returning the item. If the item is defective, you must provide a photo of the damaged area in the email.

  4. Print Order Email to include in package showing proof of return approval

  5. Ship via USPS (at expense of buyer) with trackable number

5C Custom Creations is not responsible for any return packages that are lost or damaged.

Return Address: 

5C Custom Creations
Attention: Returns
PO Box 1038
Winnsboro, TX 75494

Exchanges

Due to quick turnaround on most items, exchanges are not guaranteed.  Please list exchanges on your return form and we will do our best to comply.

Exclusion Policy